Privacy & cookie Statement Sign.fr
Through the services and website www.sign.fr, part of Evidos B.V., we will process privacy-sensitive or personal data and we use several cookies. We consider the careful handling of personal data of the utmost importance. For this reason, we observe due care in the processing and protection of personal data.
During the processing we adhere to the requirements of the applicable data protection legislation, the General Data Protection Regulation (hereinafter: “GDPR”). This means we:
- Clearly specify our purposes before we process personal data, by using this Privacy Statement;
- Limit our collection of personal data to only the personal data needed for legitimate purposes;
- First ask for explicit permission to process your personal data in cases where your permission is required;
- Take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
- Respect your right to inspect, correct or delete your personal data held by us.
We act as the controller in the data processing. In this privacy and cookie statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.
This privacy and cookie statement was last amended 18 December 2018.
Use of Personal Data
By using our website and/or services, it may be necessary that you provide certain data to us; this may include personal data. We only save and use personal data provided directly by you or data you have permitted to use. We will not use your personal data for other purposes, unless you have given your prior permission thereto.
Through our website you have the option to apply for information about our products and/or services (for example, downloading our whitepaper on digital evidence). In order to send this information to you or to get in touch with you, we will ask you to provide us with some personal data.
You have also the possibility to purchase or request a subscription to our services. By purchasing or requesting a subscription we will ask you to provide us with some personal data, in order to handle your request. By purchasing a subscription you also have to make an account, in order to get access to our services. Within this account you have the possibility to add additional personal data.
Some aspects of the services work with credits, which need to be purchased in front, and where we need to process your personal data in order to handle your request and to register your credits.
In addition, you can log in to the website via the ‘Login button’, so that you can access our online portal. To log in, you need to enter some personal data.
Via the website you can apply for an (API-) trial account, so that you can use our services for a limited period of time. In order to use this (API-) trial account, we will ask you to provide us with some personal data.
Furthermore, you have the option to ask us a question, to make a complaint or to report a possible security breach via the contact form on the website. To fully answer and correctly handle your request, we will ask you to provide us with some personal data.
Via the website you have the option to schedule a live demo of our services, so that you can receive tips & tricks of using services. In order to schedule a live demo of Sign.fr, we will ask you to provide us with some personal data. After participating the live demo, you have the possibility to apply for an (API-) trial account.
Through our website you have the option to receive the whitepaper on digital evidence that discusses the various forms that a digital signature can take, and which one is most suitable for your organization. In order to receive this whitepaper, we will ask you to provide us with some personal data.
Via the website you have the option to subscribe to updates, so that you can receive notifications whenever sign.fr creates, updates or resolves an incident. In order to receive these notifications, we will ask you to provide us with some personal data.
Finally, we keep statistics about the use of our services and the website. We may combine your personal data in order to gain a better understanding of how our services are used and which potential clients are interested in our services.
We process the following data (depending on your use of the website and/or services):
- first and last name;
- e-mail address;
- telephone number;
- invoice- and payment details;
- company name;
- IP address;
- click- and surfing behavior.
We process the above personal data for the following purposes:
- informing customers about our products and services;
- making use of the functionalities on the website and the services;
- offering our services and the performance of the contract;
- answering questions that have been raised, for example, via the website;
- handling a complaint or a possible security breach that have been raised, for example, via the website;
- subscribing to updates;
- sending our newsletter;
- optimizing our services.
The above data will be kept as long as it is necessary to provide our service(s) to you and/or as long as you are registered for our newsletter with a maximum retention period of 2 years after the last activity. It is possible that your personal data will be kept longer (for example, in connection with the retention obligations).
We have a newsletter to inform those interested on news, tips and information about our products and services. Your e-mail address is added to the list of subscribers, only with your permission.
You may cancel your subscription to our newsletter at any time. Each newsletter contains a link to unsubscribe from our newsletter.
Providing data to third-parties
We do not, under any circumstance, provide your personal data to other companies or organizations, unless it is necessary due the performance of the contract or we are required to do so by law (for example, if the police demands access to personal data in case of a suspected crime). For example, your data is passed on to our technical partners who provide services for us to store your personal data, to process it or to maintain our services.
It is possible that we will pass on data about your use of the website to our IT service providers who will analyze this data, so that we can improve our services. For example, to increase the user-friendliness of the website, or measure the frequency of use of certain elements.
When visiting our website, your IP address (your unique identifier on the Internet) will be automatically saved in the log files of our web servers. This is necessary to enable us to sufficiently manage and secure the web server. Our default retention period for log files is 6 months.
When you visit our website for the first time, a pop-up window will be shown that indicates that if you click further on our website you accept the cookies. The moment you click on our website, you give us permission to use all cookies and plug-ins as described in the pop-up and this privacy and cookie statement. You are free to disable cookies via your browser. Keep in mind that disabling cookies may affect your browsing experience, diminish efficiency in accessing certain parts of the website and erase preferences for future visits to the website.
If you give us permission to use all cookies and plug-ins as described in the pop-up and this privacy and cookie statement, we will make use of the following parties:
- Google Analytics;
- Google Tag Manager;
- Cookie Consent;
- GA Audiences;
- New Relic.
We use the above cookies for the following purposes:
- generating statistics and obtaining insight into how our website is used by the public;
- processing data for direct marketing purposes, including approaching potential customers;
- optimizing our services.
We have no influence over the processing of personal data by the parties above. Please read the privacy statement of these parties (which may change periodically) to understand what they do with your (personal) data stored in the cookies.
We have implemented technical and organizational measures to protect your personal data against loss or any form of unlawful processing. For more information about our security measures, please read our security statement: https://www.evidos.com/evidos-certifications-and-accreditations.
Changes to this privacy and cookie statement
We reserve the right to modify this statement. Changes will be published on this website and old versions are available upon request. It is recommended to consult this statement regularly, so that you remain informed of any changes.
Right to view, modify and delete personal data
You have the following rights:
- Right of access: you have the right to view what kind of personal data we process about you.
- Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong.
- Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing.
- Right to be forgotten: you can file a request with us to remove any personal data we have processed of you.
- Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third-party.
- Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.
If you exercise any of the rights mentioned above, we will ask to identify yourself with a valid ID, to confirm the personal data belongs to you. It is important that you hide your social security number and photo from your provided ID.
We will usually comply to your request within 30 days. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.
Dutch Data Protection Authority
If you have any complaints about the manner we handle your personal information, you can contact us via the contact details on our contact page or via the contact details as stipulated below. Based on privacy legislation, you have the right to lodge a complaint with the national supervisory authority responsible for the protection of personal data against our processing of your personal data, for example if we have not handled your complaint to your satisfaction. For the Netherlands, this is the Dutch Data Protection Authority which you can contact here.
If you have any questions regarding our privacy and cookie statement or if you wish to opt out, you can contact us at via the contact details below:
2015 BJ Haarlem
+31 (0) 23 73 700 46
A few of our success stories:
“Errors are a thing of the past since the introduction of digital signing”
“You must be able to determine with certainty who you’re dealing with and which bank account is used to take out a loan”